Privacy Policy

TrueCare Alberta Community Services is trusted with deeply personal matters — health, family, daily routines, and finances. We treat the information you share with the same care we expect for our own families, handling it responsibly and in line with applicable Canadian privacy laws.

When you reach out through our inquiry form or by phone, we collect the details you choose to give us — such as your name, contact information, and a description of the support you are looking for.

As our relationship develops, additional information may be gathered to plan and deliver care safely, always with your knowledge and, where appropriate, your written consent.

We use the information you share to respond to inquiries, plan and coordinate support, communicate with you and, where you have asked us to, with family members involved in your care, and to meet our legal and professional obligations.

We do not sell your personal information, and we do not use it to send marketing you have not agreed to receive.

Personal information is shared only with those who need it to deliver or coordinate your support — for example, caregivers assigned to your household — and with authorities where the law requires it.

When we work with service providers who support our operations, we expect them to protect your information to the same standard we do.

We use reasonable administrative and technical safeguards to protect personal information from loss, unauthorized access, or misuse. Access is limited to the people who need it to do their work.

You may ask what personal information we hold about you, request a correction, or withdraw consent where the law allows. Families may also tell us who is authorized to receive updates about a client's care.

To make any of these requests, contact us using the details below.

If you have a question about this policy or how your information is handled, call us at (587) 969-7000 or send an inquiry through our contact page and we will follow up with you.